Showing posts with label buyers journey. Show all posts
Showing posts with label buyers journey. Show all posts

Friday, 21 October 2016

6 Steps to achieve success in blogging

                               Effective Blogging

Successful blogging is a lot of hard work. Depending on the kind of success you’re looking for your company, a blog can provide the platform and an opportunity to showcase your company’s brand image, culture, and values while shedding some light on the services and products you offer. We are giving a list of few points to keep in mind while writing an effective blog.


  • Authority 

Your blog should be used as a channel to help establish authority through content that can add value to the industry you operate in. That being said, the way you set up your blog can impact the authority in some niches. Blog that is self-hosted is going to be the safest bet for everyone particularly because it is an extension of your website (your services) and should be treated just as professionally.

  • Content

Depending on your industry and the frequency with which you’d like to communicate to your audience and publish, content creation can become a tedious task. The way forward is to stay creative and think like from the point of view of your users or end customers. You must understand the kind of content they would look forward to that would solve their problems and make their lives easier. What would entertain them? Most in fact all of these issues can be addressed by getting to the bottom of many of these questions and looking into their behaviour through site analytics. Google Analytics and AdWords van help in a big way to give you access to some keyword data.

One can also look at their competitors’ sites, social handles, your inbound Q&A, customized requests queries, and any other feedback channels you have. Simply by looking around, you will come across insightful records that will help you come up with new ideas. 

  • Timing

Timing is definitely not everything, but it surely is an important part of the content marketing space. It is particularly important today as we are flooded with information from social channels. Ideally, you want to find the time and day when your audience is available and willing to receive and share your content on various channels. This time they are going to be most active. The best thing to do is trying experimenting with different times of day until you completely understand what that ‘optimal’ time is. A tool called Followerwonk can help. 

  • Style 

Make sure your message and your brand’s identity is being heard across various channels and your choices are intentional. Stick to one style of writing and do not keep changing every now and then. You may have different tones to your blogs, but it should be in such a way that they are all pivoting from one primary brand. While this may sound a bit limiting, it actually makes content easier to create as you have a good sense on how your brand persona would approach a particular subject or situation. 

  • Frequency 

This is one of the most crucial elements. Once you start blogging, you must be regular. It is perhaps worse than never blogging at all. If someone is a frequent visitor to a company’s blog, he/ she look forward to the upcoming resource section for blogs. And it is disheartening to see that the most recent post is quite an old one. This gives the visitor a reason not to subscribe or participate any further. It is not required to blog every day or for that matter every week. Perhaps you can simply do a monthly industry roundup and that’s all. It is just to give a heads up to your audience what to expect.

  • Engagement

You can say you have achieved some milestone when you see engaged audience. Posts really come alive when they start to see comments and conversations from the community. It should be moderated as comments left unchecked can be a golden ticket for spammers, who are crawling the Internet for opportunities to drop links. 

Wednesday, 19 October 2016

How to Generate Quality Leads

It’s time we stop wasting sales effort in trying to sell to a lead that is not going to buy. It is important to understand which leads are most likely to turn into real business and how to generate more such leads.

Some businesses, particularly small businesses have limited resources in terms of money, time and people – especially on the sales side. Given that limited capacity they need to make enough sales to maintain and grow your business. It becomes a priority to generate and identify the leads most likely to convert and help maximise the return on your efforts.

We have listed out a few ways that can improve lead generation and ensure to give you a set of leads more qualified and more likely to turn into business deals.

1. Sales and marketing teams should be aligned
One of the most important roles of the marketing team is to generate sales-ready leads for the team (sales) whose job is then to close the deals. In order to ensure you are getting the most ‘ready to buy’ leads, the inbound and outbound marketing channel should rely on targeting the right set of prospects. To achieve this, it is mandatory that your marketing and sales teams are aligned. Fundamental to sales and marketing alignment is making sure the teams communicate well and work together.

2. Emphasise on making data-driven decisions to improve productivity
Historical data can help improve your lead scoring to a great extent. If leveraged well, businesses with this wealth of historical information can avoid wasting time and improve sales team productivity. By getting clarity on how likely a prospect is to convert based on specific kind of interest, action or behaviour pattern, you can score them accordingly and prioritise the leads for sales.

Your historical experience, coupled with some analytics, will give you indications of the likelihood that a customer will convert based on their behaviours. For someone who has downloaded an e-book might be at the top of the funnel whereas somebody that asked to be contacted from your form page is more likely to be ready to purchase. This data can also help you create better buyer profiles to target and most importantly drive better quality leads.

3. Marketing budget should be spent wisely
To generate qualified leads you need to carefully plan and strategize on your target markets and spend your marketing budget frugally. Identifying the prospects and learning from what has worked for you in the past becomes critical. Every campaign should be analysed well and leads need to be tracked all the way from step one to the last one. If you fail to understand how your campaigns translate into solid sales, you will never be able to work on the return on investment (ROI) on your marketing spend. If you’re a small business, and budget is limited, you're going to want to focus on things that are comparatively low on cost rather than expensive marketing campaigns.

In this process, one must also consider how to effectively spend money on staffing and other processes. For instance, it is essential to identify if key people are spending valuable time doing jobs that could be automated, namely sending a follow-up email. By automating these processes, a set of people can act at a strategic level. So it’s time to cut costs by reducing the time and effort spent on processes.

4. Understanding your customer’s journey and improving their experience
The customer journey is the series of processes a customer moves through, right from building awareness to engaging them and making them purchase. It is essential to understand their behaviour in this journey and proving them channels (wherever needed) that can help them with the right kind of information to help build a business case at the appropriate time.
This will dramatically help you realise if your sales and marketing team need improvement anywhere – such as, if you see people continuously dropping out of the (sales) funnel at the same point. It is possible there can be some issue that you as a team are failing to address with desired information or data. Or maybe you are not quickly dealing with an enquiry and follow-up compared with your competitors.

Same way, if you are getting lots of people through to a certain point but they are not ready to buy, you may actually be wasting time following up with those leads. This must be addressed to better understand your prospects’ needs and wants during their customer journey.

5. Testing at every point
Businesses have evolved and so sales and marketing teams can no longer rely on ‘gut’ to tell them what works for them. There are tools to track and measure more easily and quickly.
Most marketing and sales teams can gain benefits by ‘testing’. Any variable can be tested, right from sending emails multiple times in a day or days of the week, to analysing how frequently to send marketing messages that get the best click through rates, or whether leading on price points or offers helps.

Generating leads can be easy but generating qualified leads is much harder. Not anymore! If you leverage these processes for your business and use data effectively, you can vastly improve your lead quality and help grow your sales.